Customers with unpaid water bills are at risk of having their service disconnected. A significant number of accounts, approximately 15,000, have past-due balances. Further details are available about the affected customers and the options they have.

Protections are in place for those with payment plans or billing disputes, and financial assistance may be available. Information about what to expect before disconnection and other relevant details can be found through additional sources, which provide a more comprehensive explanation of the situation and the resources available to customers.