A processing system error has affected online purchases at Kohl's, resulting in unexpected extra charges and returns on shoppers' bank statements. The issue impacted orders made over a four-week period. Shoppers have reported seeing these extra charges, which are believed to be related to the error.

The error also caused returns to be processed incorrectly, leading to additional confusion for customers. Further details about the issue and any potential resolutions are available from the source. Kohl's has acknowledged the problem, referred to as a double billing issue, and is addressing it in relation to recent online orders.