A driver's use of a ride-hailing app's mode for finding riders headed in the same direction led to a costly outcome. The driver had been traveling from one area to another when the app directed her onto back roads. Road conditions were poor, forcing the driver to slow down to avoid damaging her vehicle.

She was able to drive only about 10 miles an hour in some areas. The driver questions why the app chose this route, given the lack of homes and poor road conditions. Further details about the incident are available.